1) To return any product, please visit our website here; https://techronsurgical.com/contact-us/ and fill out the form and submit.
2) Techron Surgical issues a valid RMA number.
3) Return shipping, insurance, and handling is the responsibility of the customer. Payment will be returned after receiving the instruments in acceptable condition.
4) Used instrument it is not acceptable.
5) Any claim for incorrect shipment, faulty or damaged instrument, must be made within 10 working days after delivery.
6) Customized instruments are not eligible for return or exchange in any circumstances.
7) Product will only be accepted for exchange/credit if received in sell-able condition. Product must be returned in the original sealed package to be accepted for substitution or credit.
8) Restocking fee will apply to any instrument returned for reasons other than defect or damage. The Restocking Fee Schedule is as follows
i. 20% for instruments returned within 15 days
ii. 30% for items returned between 15-45 days
iii. No credit later than 45 days.
iv. Shipping fees will not be credited.
9) All returned product must include all accessories, manuals, or other documentation that were originally shipped with product. We are not responsible for additional damages made resulting from improper packaging of your equipment on sending it back.
10)Techron Surgical is responsible for return shipping losses. Please allow 3 to 4 weeks from the time we receive your returned merchandise for your refund to be issued.